Luisa Nodari has years of experience creating beautiful cakes, cupcakes and cookies. During this time she has encountered some frequently asked questions about cake that are listed below.
Hopefully this will help answer any questions you have, but if you would like to know more please feel free to send Luisa a message.
Questions about ordering, delivery and cancellations …
Do you require a deposit for a custom made cake order?
Yes, Luisa’s Sweet Creations require a 30% deposit to confirm a booking. Once your deposit has been paid, the quoted price remains fixed to the details in the quote. The balance of payment is due via bank transfer one week prior to delivery. Orders will not be delivered or completed unless paid in full.
What happens if I need to cancel an order?
A lot of planning and preparation goes into everything we make, a process that begins long before we make each cake. To assist Luisa’s Sweet Creations in providing the freshest cakes made from the best ingredients, we ask that two week’s notice (14 days) be given for cancellations. If your order is cancelled within 14 days of your delivery date, the full deposit will be forfeited. Thank you for your understanding.
The date of my celebration has changed, can I change the delivery date of my cake order?
We understand that circumstances can change, especially at the moment. If you need to change the date of your celebration please advise your new date in writing by email. Luisa will work to accommodate the new date if possible.
What happens if I need to cancel or change an order due to COVID?
If you are currently booked with us and wish to reschedule or downsize your order due to COVID, then we will happily take care of this for you with no penalty. If downsizing you will receive a credit for the difference.
If you are not able to do this, and wish to cancel completely, you will forfeit the deposit but will receive a credit or refund of the balance (depending on your individual circumstances ). However, we do require at least one weeks notice for this option. For our complete terms and conditions click here.
Is delivery included in my order?
No, delivery is not included.
Do you offer delivery?
Yes, when it comes to wedding cakes we will deliver the cake for you. Depending on the distance for delivery the fee will vary. For smaller cakes or birthday cakes, pick up is preferred.
If you would like delivery this must be requested at the time of your inquiry. Delivery fees will be calculated depending on the distance. Please note Sunday deliveries will incur time and a half charges.
Luisa’s Sweet Creations
CUSTOM MADE CAKES AND SWEETS
© Luisa’s Sweet Creations 2023