Privacy Policy

A reference to “Company”, “us”, “we” or “our” in this document is a reference to Luisa’s Sweet Creations ABN 235 232 28397

The Company operates (https://luisassweetcreations.com.au)(the Site), and this Privacy Statement also applies to the Site.

We respect your privacy

The Company respects your right to privacy and is committed to safeguarding the privacy of our clients and visitors to the Site.

We strive to adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to your Personal Information.

Personal Information is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify you, either directly or indirectly.

You may contact us by email at info@luisassweetcreations.com.au or in writing via our contact page, for further information about this Privacy Statement.

What Personal Information is collected

The Company will, from time to time, receive and store personal information you enter into our website, provided to us directly or given to us in other forms.

You may provide basic information such your name, phone number, address and email address to enable us to send information, provide updates and process your order. We may also collect additional information at other times when you provide feedback, additional information and respond to queries/communicate with our employees and contractors. Additionally we may also collect any other information you provide while interacting with us.

How we collect the Personal Information

Personal Information will generally be collected directly from you through the use of any of our standard forms, third party software, over the internet, via email, or through a telephone or in-person conversation with you. We may also collect Personal Information about you from third parties acting on your behalf (for instance, accountants or financial advisors).

If receiving Personal Information from a third party as agent for you, we will protect it as set out in this Privacy Policy.

How we use the Personal Information

We may use personal information collected from you to provide you with information, updates and our services. To make you aware of new and additional products and services or opportunities available to you. We may use your personal information to improve our products and services and to better understand your needs. We may contact you by a variety of measures, including but not limited to telephone, email, sms or mail.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any Personal Information and non-Personal Information contained in those databases.

Disclosure of the Personal Information

We may disclose your Personal Information to any of our employees, officers, insurers, professional advisors, agents, suppliers or subcontractors insofar as reasonable necessary for the purposes set out in this Privacy Policy.

Personal Information is only supplied to a third party when it is required for the delivery of our services. Where we disclose your personal information to third parties, we will request that the party follow this Policy regarding handling your personal information.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.

We will not otherwise give, sell, trade of otherwise disclose information about the deceased or any Personal Information about the deceased’s family members or friends.

Security of your Personal Information

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modifications and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that Personal Information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your Personal Information

You may request details of your Personal Information in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, our of date, incomplete, irrelevant or misleading, please email our Privacy Officer.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) or any other applicable law, provided there is a reasonable basis to the refusal.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send such complains to our Privacy Officer. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Privacy Officer details

Contact person: Luisa Nodari
Email: info@luisassweetcreations.com.au
Phone: 0466 395 275

More information

For more information about privacy in general, you can visit the Australian Information Commissioner’s website at www.oaic.gov.au

Effective Date: 1 July 2021